As such, you can always expect us to:
- Treat you with respect and dignity.
- Keep your personal information safe and secure.
- Be available by phone, 24 hours per day, 7 days a week, 365 days a year.
- Provide information and training regarding your oxygen equipment.
- Rebate the full running costs of any concentrator equipment provided.
- Provide a next working day delivery of ambulatory oxygen cylinders (orders must be placed before 5PM).
- Provide oxygen to holiday and temporary stay destinations within the United Kingdom (min 3 working days’ notice).
- Keep you up to date of any changes that might affect your service, such as adverse weather or bank holidays.
- Provide you with a full suite of materials on your oxygen equipment including manuals and handbooks.
If you ever have any concerns about your oxygen, we are available 24 hours a day on 0800 136 603. Please do not hesitate to contact us.