We suggest you order when you start using your last cylinder. Remember to order supplies for the weekend before 4pm on Thursday.
You can place your order in two ways:
- You can call us on our freephone number 0800 136 603 and speak to our dedicated home oxygen team, who will be happy to assist you. Orders will be taken between 8am and 5:30pm Monday to Friday for next working day delivery. Our oxygen team cannot take orders over the weekend and we do not offer same working day deliveries.
- You can also place an order by using our online secure system. Orders taken between 8am and 5:30pm will be processed for next working day delivery. Please note any orders received after 5:30pm, over a weekend or Bank Holiday will be classed as being received the next working day.
Please ensure that all your full cylinders are stored separately from your empty ones to avoid confusion. We have a duty of care to ensure that we only deliver the level of oxygen required by your latest prescription. If you should exceed this, our Patient Service Advisor will mention this when you next order.