When to order your Liquid Oxygen
We suggest you order your Liquid Oxygen Unit:
- If your unit has an electronic gauge: Order when your mother unit is showing 2 bars.
- If your unit has a manual gauge: Order when the gauge is quarter full.
Can I have a new type of cylinder/concentrator/mask?
If you require equipment which you have not been provided previously, typically you will need a new Home Oxygen Order Form (HOOF) from your GP or clinician which would then be sent to us. Once received, we will contact you to provide you with the new equipment.
Please be aware that GPs can only request basic equipment and that any specialist oxygen such as lightweight cylinders, Liquid Oxygen and transportable/concentrators must be arranged by a qualified respiratory nurse or hospital clinician.
If you do not have one or are unsure of who to contact, your GP can arrange for a respiratory nurse to assess you. Please note that prescription of specialist oxygen will be at the discretion of the ordering doctor or nurse, in line with your clinical needs.
Can I move my oxygen equipment to a new address?
If you are moving home, please let us know as soon as possible by calling our Patient Service Centre on 0800 136 603. This is critical to ensure that we maintain regular oxygen supplies and service requirements.
Our oxygen team we will arrange a new set of equipment to be delivered to your destination and for your existing oxygen equipment to be removed separately from your home address. We do not recommend patients move equipment themselves.
Please note that bulkier equipment such as static cylinders, concentrators and Liquid Oxygen base units are not safe to be transported in a car.